招生就业

思杰Citrix 软件学院2019校园招聘

2018年07月16日 16:09  点击:[]

1、  企业情况介绍

关于我们:

  思杰Citrix网址:https://www.citrix.com.cn/

  Citrix(纳斯达克:CTXS)旨在推动建立一个安全连接人员、组织和事物且易于访问的世界,让不可能变为可能。我们提供全面的安全数字工作场所,以此帮助客户重新规划未来工作,该场所为提高工作效率所需的应用程序、数据和服务实现了统一,并简化IT 人员采用和管理复杂云环境的能力。Citrix 解决方案被超过400,000 家企业所采用,其中包括99% 的财富100 强企业和98% 的财富500 强企业,2016 年营收达34.2 亿美元。

   思杰成立于1989年,总部在美国佛罗里达州劳德代尔堡(Fort Lauderdale),从最早的总部研发中心一直到今天,已经建成了全球六大研发中心。为了更好服务客户,围绕着这六大研发基地, Citrix35个国家建立了上百个分支机构。全球9000多名员工一起为客户创造价值。

   PWC(普华永道)对全球100名软件领导者的市场排名调研中,思杰位居第19名。http://www.sohu.com/a/105969389_180056

Citrix一直以其奢华但低调的独特方式在软件这个行业领跑。

   思杰,我们以一项单一的驱动原则为核心:让世界上的应用程序与数据既安全又易于访问,在任何地点,任何时间,任何设备或网络。

思杰旨在推动建立一个安全连接人员、组织和事物且易于访问的世界,让不可能变为可能。它的技术让全世界的应用程序和数据既安全又易于访问,让人们可以随时随地进行工作。

Citrix 提供将工作空间作为服务、应用交付、虚拟化、移动化、网络传输和文件共享解决方案的完整和集成产品组合,使IT 部门能够确保通过云或内部部署和跨任何设备或平台将关键系统安全地提供给用户.

思杰是全球著名的云计算和虚拟化领域的Leading Company。我们为全球超过40 万个组织和超过亿用户提供了让任何人,在任何时间在任何地点通过任何设备访问资源的能力。

在思杰,我们办公方式非常灵活,可以坐着、站着或者去任何你想去的地方,茶歇区、天台,真正实现了work from anywhere on any device at any time

 

关注下方思杰公众号,了解最新校招行程,惊喜不断!

                                                                                                                                                                                                                                                                                                                                                                     

2、  招聘岗位描述、岗位就职地点

通常,只有大型的软件企业,才会有完善的售后技术支持服务体系,才需要专业的技术支持人才。

我们通过帮助企业用户解决使用思杰产品过程中所遇到的疑问和问题,来提高用户体验和忠诚度。

作为技术支持,你是一名侦探。从客户手上接到一个案件,搜集、捕捉和这个案件相关的一切信息,从这些信息中寻找蛛丝马迹,运用比较、推论、假设、演绎等逻辑方法抽丝剥茧,分析并定位问题,最终找出案件的真相。

作为技术支持,你需要十八般武艺样样精通。包括产品知识,IT领域知识,如WindowsLinux、网络、Web、安全以及debugging等,来搞定各种错综复杂的用户环境。

作为技术支持,你需要能说会道,询问、聆听、解释、说明、说服甚至谈判,你和客户的每一次沟通,都需要展现完美的话术。

作为技术支持,你有机会接触到各种角色,前端的用户、合作伙伴、销售以及后台的产品研发、产品经理等。你会从不同的角度看问题,培养良好的用户意识、商业意识和大局观,拥有全面的技术和沟通能力从而让你的未来充满无限的可能。

Position Summary

The Technical Support Engineer is responsible for providing technical assistance on Citrix products to customers of small to medium size, scope, and/or political complexity - via phone, email and/or remote access. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments. The incumbent uses fundamental technical troubleshooting skills to isolate, analyze, and provide resolution to customer issues of minimal to moderate complexity, with some general instruction and oversight from team leads and/or management. Qualifies for more complex customer issues with assistance from more senior level employees or managers.

Job Description

As a junior-mid level support engineer, you will provide technical support to customers who are working to implement Citrix products like XenServer, XenDesktop, XenApp and Netscaler. Ideally the candidate should have CS or EE master degree but we also encourage people with other majors to apply if you think you have the skills needed for this role and you have real proof (e.g. research thesis, tech articles, intern/working experiences) of your capabilities. We are looking for someone with very good Windows, Linux or networking skills and also eager to learn about virtualization. Working hours are generally 9AM to 6PM Monday to Friday although you will be required to participate in an on-call stand-by rotation over the weekend and night after 6-8 months.

Primary Responsibilities

At least strong in one of the following technical areas and professional communication

  • Communicates with customers via telephone or email regarding technical problems identified in Citrix products, manages the customer's service request until the issue is resolved.

  • Resolves customer’s technical issues through diligent research, reproduction, and troubleshooting

  • Focus on detail is very important as you will be required to work on our customer’s production systems as part of the troubleshooting process.

  • Provides technical assistance on Citrix products to customers of small to medium size, scope, and/or political complexity - via phone, email and/or remote access.

  • Performs problem analysis and isolates problems of minimal to moderate complexity, with general instruction and oversight from team leads and/or management.

  • Achieves and maintains targeted KPI such as number of cases closed or issues resolved, resolution time, along with other established goals.

  • Publishes articles on relatively straightforward technical support issues in Citrix's online knowledgebase

  • Documents cases, recommendations, and resolutions clearly in the CRM system.

  简历投递地址:tio.han@citrix.com

 

3、  招聘条件

Ø日语计算机相关专业本科

Qualifications and Requirements

Essential

At least strong in one of the following technical areas and professional communication

  • Strong Japanese Language Skills 

  • Moderate English read/write/speaking skill  

  • Windows skillset - Windows server and workstation operating systems. Active directory, Group policy, CPU/Memory/Disk performance tuning and problem troubleshooting.

  • Linux skillset - File Systems, daemons, network configuration, Shell Script.

  • Networking skillset – IP/TCP/HTTP and other most popular protocols, security, load balance, network trace analysis.

  • Communication Skillset –Customer empathy and good service sense. Fluent in English, TOEIC score >800

Desirable

  • Coding experience and skills is a strong plus

  • Database

  • Virtualization products and concepts

  • Storage (SAN/NAS, Raid)

  • Any industry certificates of Microsoft, Cisco, Citrix or other companies is a plus.

 

 

4、   实习时间

20188-20192

至少6个月,每周5

 

5、   实习期间及正式入职后的福利待遇


福利:五险一金个人部分也由公司缴纳(住房公积金12%*2=24%

年假15

病假40天,其中30天住院病假

 

 注意:该企业的宣讲会时间为7月18日18:00,地点为教学楼B201。请有意向的同学届时携带个人简历、成绩单及相关证书复印件按时参加。


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